The Intercultural Dynamics of Multicultural Working
This book is a theoretical and practical discussion of intercultural communication and interaction and is aimed at academic courses as well as professional development programmes. It focuses, from a critical perspective, on the intercultural dynamics established between the members of multicultural groups/teams in various types of work environments. Selected academics and other experts on intercultural communication and interaction, representing different approaches and professional experience, joined, collaborated and contributed to the fulfilment of a three-year project where they developed a model in eight axes: - Intercultural Responsibility, Emotional Management, Intercultural Interaction, Communicative Interaction, Ethnography, Biography, Diversity Management and Working in Multicultural Teams. Each chapter provides an interdisciplinary account of its topic as well as an activity which aims to illustrate the ideas proposed.
This volume illustrates a new manner to examine intercultural communication competence in a global society. The editors have compiled a series of chapters from a variety of international and world class authors to examine real and symbolic mobility of people, identities, and cultures. The chapters examine, from professional and theoretical perspectives, how individuals in multicultural teams and workplaces establish and maintain effective relationships to fulfill the potential of diversity. It is a must read for scholars and practitioners of intercultural/multicultural work teams.
John Oetzel, University of New Mexico, USA
Mobility has long been a characteristic of the globalized world, and the need to engage in a true meeting with people from other cultures has never been greater, both at a personal and at a professional level. We are now interconnected to such a degree that we need to transcend our own culture and identity and risk meeting the other at a cosmopolitan level in an ongoing process of reciprocal interaction and influencing. There is, however, an absence of appropriate professional training in this field. The editors and contributors to this book satisfy the need by offering a formal education to prepare you for the multicultural workplace.
Anette Villemoes, Copenhagen Business School, Denmark
Informed by both practice and theory, and indeed serving as a model for how one necessarily must feed the other, this volume is timely and deeply important. Its real strength is its ability to view intercultural training work in and of itself as an intercultural encounter among the practices of training and education, various academic disciplines, the fields of academia and business, and the worlds of theory and practice.
Anna Marie Trester, Georgetown University on the Linguist List 22.1971
The book makes a highly valuable contribution to current understandings of the impact of mobility and globalisation in the day-to-day realities of companies and professionals and suggests engaging and relevant activities for addressing them.
Manuela Guilherme is a Senior Researcher at the Centro de Estudos Sociais at the University of Coimbra. She conceptualised and coordinated the ICOPROMO project on which this book is based . She is the author of Critical Citizens for an Intercultural World: Foreign Language Education as cultural politics, Multilingual Matters, 2002.
Evelyne Glaser is director of the Centre for Business Languages and Intercultural Communication at Johannes Kepler University Linz, Austria. Her research interests include: intercultural communication, language acquisition, multicultural teams, aspects of global business and management, curriculum development.
María del Carmen Méndez-García is a lecturer at the University of Jaén (Spain), where she teaches linguistics and ELT methodology at undergraduate and postgraduate level. Since 2006 she has cooperated with the Language Policy Division of the Council of Europe in the development of the project Autobiography of Intercultural Encounters.
FOREWORD - Michael S. Byram
INTRODUCTION - Manuela Guilherme
PART I – Ideas and Models in Perspective
Ch. 1 - Intercultural Conflict Interaction Competence: From theory to practice - Stella Ting-Toomey
Ch. 2 - National Occupational Standards in Intercultural Working: Models of theory and assessment - Anne Davidson-Lund and John O'Regan
Ch. 3 - Training and Intercultural Education: The danger in 'good citizenship' - Alison Phipps
PART II – Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice
Ch. 4 - Intercultural Responsibility: Power and ethics in intercultural dialogue and interaction - Manuela Guilherme, Clara Keating and Daniel Hoppe
Ch. 5 - Emotional Management: Expressing, interpreting and making meaning of feelings in multicultural teams - Alexandra Kaar
Ch. 6 - Intercultural Interaction: A sense-making approach - Terence Mughan and Greg O'Shea
Ch. 7 - Communicative Interaction: Intercultural verbal and non-verbal interaction - María Luisa Pérez Cañado and María del Carmen Méndez García
Ch. 8 - Ethnography: The use of observation and action research for intercultural learning - Katalin Illes
Ch. 9 - Biography: The role of experience in intercultural learning - María del Carmen Méndez García and María Luisa Pérez Cañado
Ch. 10 - Diversity Management: Negotiating representations in multicultural contexts - Clara Keating, Manuela Guilherme and Daniel Hoppe
Ch. 11 - Working in Multicultural Teams - Evelyne Glaser
PART III – Voices from the 'Real' World
Ch. 12 - Intercultural Relations at the Workplace - Guenther Zoels and Thomas Silbermayr
Ch. 13 - Sharing Reflections on Intercultural Learning - Isabel Ferreira Martins
Ch. 14 - Intercultural Education in International Management - Anneli Kansanen and Leena Vohlonen
CONCLUSION: Intercultural competence for professional mobility - Manuela Guilherme, Evelyne Glaser, María del Carmen Méndez-García